1. Return Eligibility
- We accept returns for most products within 7 days of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
- Certain items are non-returnable for hygiene and safety reasons, including personalized/custom-made products, intimate items, and perishable goods. This will be clearly marked on the product page.
2. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. You must provide:
- Clear photographs/video of the damaged product and its packaging.
- A brief description of the issue.
We will coordinate with the Vendor to arrange for a replacement (subject to availability) or a full refund, including return shipping costs.
3. Return Process (Change of Mind)
- Notify Us: Initiate a return request by emailing support@moongilmart.com within the 7-day window.
- Return Authorization: We will provide you with a Return Authorization and instructions.
- Ship the Item: Once approved, ship the item back to the Vendor’s designated address. The customer is responsible for the return shipping costs for change-of-mind returns.
- Inspection & Refund: Upon receipt and inspection of the returned item, we will process your refund to the original payment method. This process may take 7-10 business days.
4. Refunds
- Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
- Please note that shipping costs are non-refundable for change-of-mind returns.